Return & Refund Policy
At Flua, we believe in delivering knowledge that truly transforms. Our goal is to provide a transparent, fair, and hassle-free experience so you always feel confident in your purchase.
Here's everything you need to know about returns and refunds:
30-Day Satisfaction Guarantee
We stand behind our books with a 30-Day Satisfaction Guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery and we'll do our best to make it right — whether that means answering your questions about the content or processing a refund depending on the situation.
Please note: Shipping fees are non-refundable.
Returns — Physical Books
To be eligible for a return:
The book must be unused, undamaged, and in its original packaging. You must request a return within 30 days after delivery.
If your item qualifies:
- Send a photo of the book and packaging to our support team.
- Once approved, we'll send the return address and instructions.
- After receiving and inspecting the return, we'll process a full refund of your order subtotal (excluding shipping).
Please allow 5–10 business days for your refund to be completed by your bank or card provider.
Return shipping costs are the responsibility of the customer.
Digital Products — PDFs and E-Books
Due to the instant-access nature of digital products, all digital purchases including PDF guides, e-books, and digital course materials are non-refundable. By completing a digital purchase, you acknowledge and accept that digital goods are exempt from our satisfaction guarantee.
Damaged or Defective Items
If your book arrives damaged or defective, please contact us within 48 hours of delivery. We'll send a replacement or offer a suitable resolution.
To help us process this quickly, please include:
A brief description of the issue. A clear photo of the damaged book and packaging.
Shipping Times
We do our best to ship your orders as quickly as possible. Once an order is placed, it's promptly processed and handed off to our shipping partners.
Please note the estimated transit times below (business days):
United States: 7–14 business days United Kingdom: 7–14 business days Australia: 7–14 business days Canada: 7–14 business days Europe: 7–14 business days Asia: 7–14 business days
Need Help?
Our support team is available to help with any questions about your order, product concerns, or returns.
Please allow up to 48 hours for a response during weekends and holidays.
Reach us at: info.flua@gmail.com
Thank you for choosing Flua — we're honored to be part of your journey toward deeper knowledge and self-understanding.
Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before purchasing. By completing a purchase with Flua, you indicate your acceptance of this Return & Refund Policy.